Please enter the coupon code when checking out and make sure that you select APPLY. If this is successful, you should see that your discount has been applie...

Yes, you can be notified whenever there is a promo event. The easiest way is to subscribe to our PITAKA newsletter at the bottom of our website.  

Unfortunately, if you miss a promo event, you cannot take advantage of the deal or sales promotion. To ensure that you never miss out, please subscribe to t...

Unfortunately, we do not offer a product trial service. However, we do offer a “7-day money-back guarantee” for ALL purchases. We strive to ensure customer ...

Unfortunately, at this time, we do not offer our products in an actual store.   Please be assured your personal information will always be protected and e...

Please contact us ASAP so we can modify your contact information in our system before it is fulfilled. You can message us or e-mail us at aftersales@ipitaka...

Please message us ASAP so we can modify your order in our system before it is fulfilled.   Please make sure that you include your order number.

You will immediately receive an order confirmation via e-mail once you have placed an order. After that, you will receive an e-mail/ SMS with a tracking num...

Yes, you can always cancel your order before your parcel has been shipped out.   If it has already been shipped out, you can return the product within 7 d...

You can leave a note in ‘My Shopping Cart’ before checking out.