iPhone 8 & 8 Plus
iPhone 7 & 7 Plus
iPhone 6 & 6 Plus
Galaxy S9 & S9+
Galaxy S8 & S8+
Galaxy S7 edge
Google Pixel 2 & 2 XL
What is PITAKA?
for iPhone X
for iPhone 8 & 8 Plus
for iPhone 7 & 7 Plus
for iPhone 6 & 6 Plus
for Galaxy S9 & S9+
for Galaxy Note8
for Galaxy S8 & S8+
for Galaxy S7 edge
for Google Pixel 2 & 2 XL
What is PITAKA?
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New support ticket
Check ticket status
When will my order be shipped?
How do I know my order has been shipped or not?
Does PITAKA offer a tracking NO for my order? How can I get it?
I can’t find anywhere to submit my engraving, what should I do?
I don't need engraving though I pledged for the Splurge Edition. Can I keep my wallet plain?
Can I modify my engraving?
It seems that I have already missed the survey. Is it too late to submit my shipment information?
Can I update my shipment information? And who should I contact?
I have already submitted my information via Pledge Manager. Why I was contacted and asked to submit my information again?
I have submitted my shipment information and I have confirmed it. Why you keep sending reminders?
I just want to confirm my order again. Who should I contact?
Warranty & Return & Exchange
What should I do if I receive the wrong items?
What is the warranty of PITAKA New Wallet (PITAKA Wallet UE)?
How do I make a claim?
What should I do if my parcel is lost?
How do I claim on my PITAKA warranty?
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Is it possible for me to purchase more add-ons? What can I do to purchase more?
Is it possible for me to modify my order? For example: I want to change the Money Clip to the Box Layer. What should I do then?