About Shipment 3

• When will my order be shipped?
• How do I know my order has been shipped or not?
• Does PITAKA offer a tracking NO for my order? How can I get it?

About Engraving 3

• I can’t find anywhere to submit my engraving, what should I do?
• I don't need engraving though I pledged for the Splurge Edition. Can I keep my wallet plain?
• Can I modify my engraving?

About Survey 5

• It seems that I have already missed the survey. Is it too late to submit my shipment information?
• Can I update my shipment information? And who should I contact?
• I have already submitted my information via Pledge Manager. Why I was contacted and asked to submit my information again?
• I have submitted my shipment information and I have confirmed it. Why you keep sending reminders?
• I just want to confirm my order again. Who should I contact?

Warranty & Return & Exchange 8

• What should I do if I receive the wrong items?
• What is the warranty of PITAKA New Wallet (PITAKA Wallet UE)?
• How do I make a claim?
• What should I do if my parcel is lost?
• How do I claim on my PITAKA warranty?

See all 8 articles

Others 2

• Is it possible for me to purchase more add-ons? What can I do to purchase more?
• Is it possible for me to modify my order? For example: I want to change the Money Clip to the Box Layer. What should I do then?