We will refund your order immediately once your cancellation has been accepted and processed. Refunds will be sent back to the original card or payment method you used when placing the order.


The refund time may differ depending on your payment method.


For PayPal returns, it may be returned for credit to your PayPal account. Please allow up to 1 week for your account to be credited.


Credit card returns will be refunded to the credit card or account used on the original purchase. Please allow up to 1 week from the date that PITAKA received your return for your account to be credited.


You may wish to contact your credit card company on posting guidelines as they can vary. If you made a purchase of US$1000 or greater using a bank wire and are an International customer, your refund will take approximately 3 weeks from the date of the return's receipt. For bank wire purchases under US$1000, please allow 3-4 weeks. Bank wire refunds are posted against the account they originated from.