What should I do if my parcel is lost?

Modified on: Thu, 6 May, 2021 at 3:35 PM

If your tracking link states that your parcel has been delivered, but you have not received it, please file a complaint with your local courier and provide us with a complaint number.


Please message us or email us at aftersales@ipitaka.com ASAP if you think your parcel is lost. We will send you a replacement product ASAP once we obtain all of the relevant information.

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