If your item arrives damaged upon delivery, please email our aftersales team at aftersales@ipitaka.com with your order details and a description of the damage (Supportive photographs/videos will be greatly helpful for us to handle your claim faster.)  The item will be replaced with a new product free of charge or you can choose to receive a full refund.

Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at PITAKA.