To claim a return or exchange, please first email us (aftersales@ipitaka.com) to file a claim. Please include your PO number, name, address, and phone number (including area code) with the name of the item and a description of the problem.

We will evaluate the claim at our discretion within 3-5 business days after receiving your email.

If the application meets our manufacturing defects, we will begin to process the claim. You may be requested to get the claimed product or part(s) at the warranty location. Once the product or parts are received with the repair order number, we will refund your processing and repair fees or replace your product at our discretion.

If sending a MagEZ Wallet, we recommend using a service like UPS or FedEx, which will give you a tracking number. Once your Wallet is safely in our hands, the warranty process will begin.

We recommend that you securely package your items in original packing materials. We are not responsible for lost or stolen articles.