All items may be returned or exchanged within 7 days from when it was delivered, PITAKA owns a Return Merchandise Authorization. You will only pay for return shipping and insurance fees.
If you would like to return or replace the goods after that for a quality reason, please email us (firstname.lastname@example.org) to file a claim. Please include your PO number, name, address, and phone number with the item along with a description of the problem(including detail pictures to show the defects).
We will evaluate the claim at our discretion within 3~5 business days after receiving your email. If the claim meets our manufacturing defects, we will acknowledge it and process the warranty. You may be requested to get the claimed product or part(s) to an approved warranty destination. Once the product or part(s) is (are) received along with the repair order number, we will refund your processing fee and repair or replace your product at our discretion.
Please note that all items are eligible for return when they are in their original condition and including all product documentation.
We recommend that you securely package your items in original packing materials. We are not responsible for lost or stolen items.