Most of the Kickstarter orders have been shipped. If you still haven't received your order, below are the possible reasons.

  • 1. Your order has been shipped, but it got stuck or lost in transit.
  • 2. Your order is pending, waiting for your confirmation of the reward and the shipping address needed to process the shipment.
    If you found you haven't submitted your information, please fill out this form:
    https://docs.google.com/forms/d/e/1FAIpQLSd9IssOMod3HrgojwCfw-2HGbrMjYBMRsNLqlpFirCKi6cEKg/viewform
  • 3. Your reward includes free customization service while we haven't received your engraving. So we temporarily hold your order to make sure it will be processed properly.
    To claim your order, please contact us for support.

Message us on PITAKA Facebook Page: https://www.facebook.com/ipitaka/

Submit a ticket here: https://help.ipitaka.com/support/tickets/new