You don’t have to bear any shipping cost if the wallet is faulty. We will compensate you for the return shipping costs once we have confirmed that the product is faulty, but you will need to pay for it in the first instance. The return shipping cost will be refunded based on a valid return receipt up to a maximum amount of 50 USD.
However, if our technical team finds the item is not DOA, we will not be able to refund the return shipping fee. Please also contact our aftersales team at firstname.lastname@example.org or message us ASAP for more details on PITAKA's approved shipping methods.