What should I do if I see “No result found for your DHL query. Please try again.” when tracking my package with the tracking number provided?

Modified on: Thu, 6 May, 2021 at 3:16 PM

Please contact us if you see this. It means your package is stuck in the carrier’s warehouse for some unknown reason, which may include but not limited to:


  • Incorrect or incomplete shipping information, e.g., wrong postcode, incorrect address information, missing data for shipping, non-English address information etc.;
  • ODA (out-of-delivery-area)
  • Some other reasons, which may prevent the carrier from processing the shipping.

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