Please contact us if you see this. This means your package was stuck in the warehouse of the carrier for some unknown reasons, which may include but not limit to:

  • Incorrect or incomplete shipping information, e.g. wrong postcode, incorrect address information, missing information for shipping, non-English address information etc;
  • ODA (out-of-delivery-area) or delivery in the remote area, where are difficult to reach (e.g. islands, ski areas, military operation area etc). The carrier may ask for additional charges for the shipping or refuse the shipping.
  • Some other unknown reasons, which stop the carrier to process the shipping.