We provide free worldwide shipping on all orders over $30 using an express shipping service in most conditions.   However, if your delivery is defined as ...

ODA is short for the out-of-delivery area. It is the same as the delivery to a remote area, which is difficult to reach (e.g., islands, ski areas, military ...

Please wait a few days and recheck the status. It usually means that your package is in the carrier’s warehouse, waiting for the next available flight.   ...

Please contact us if you see this. It means your package is stuck in the carrier’s warehouse for some unknown reason, which may include but not limited to: ...

We will ship your goods within 24 business hours after receiving your order unless we experience a force majeure.   However, if you have requested a custo...

Yes, PITAKA will always offer a worldwide shipping service unless the carrier refuses to ship to a particular area.

Usually, you can receive your items within 2-5 business days after the shipment has been arranged.   However, the transit time for ODA (out of the deliver...

Normally your order will be shipped from the nearest warehouse to your location to ensure you receive it quickly.   Please note that PITAKA has warehouses...

In most situations, you won’t be charged for import taxes or customs fees because we ship directly to you from an overseas warehouse where all the items are...

Once your item is fulfilled, you will be notified with a tracking number either by Email or SMS. It may take up to 24-48 hours for the tracking number to be...