If you received the wrong product, please email our aftersales team aftersales@ipitaka.com with the following:   Your order number. A description of the...

The warranty period for all PITAKA phone cases is 2 months from the day of purchase.   The warranty is valid only with an order number and matching email ...

Please email our aftersales team aftersales@ipitaka.com with your order number and a description of the fault or damage. Supportive photographs/videos will ...

The PITAKA carbon fiber wallet has a lifetime warranty.   Warranty is warranted to be free from defects in materials and craftsmanship under normal use fo...

If your tracking link states that your parcel has been delivered, but you have not received it, please file a complaint with your local courier and provide ...

To make a warranty claim, or if your shipment has arrived damaged or defective, please contact us at aftersales@ipitaka.com for the quickest resolution.

If your item arrives damaged, please email our aftersales team at aftersales@ipitaka.com with your order details and a description of the damage and support...

You will never need to bear any shipping cost if the product is faulty. We will compensate you for the return shipping costs once we have confirmed that the...

Yes, you can get it replaced if your phone case is within the 2 months warranty period. You can email our aftersales team at aftersales@ipitaka.com with you...

To claim a return or exchange, please first email us (aftersales@ipitaka.com) to file a claim. Please include your PO number, name, address, and phone numbe...