Coupons, Promo Events, and Other FAQs
Please enter the coupon code when checking out and make sure that you select APPLY. If this is successful, you should see that your discount has been applie...
Thu, 6 May, 2021 at 3:44 PM
Yes, you can be notified whenever there is a promo event. The easiest way is to subscribe to our PITAKA newsletter at the bottom of our website.
Thu, 6 May, 2021 at 4:07 PM
Unfortunately, if you miss a promo event, you cannot take advantage of the deal or sales promotion. To ensure that you never miss out, please subscribe to t...
Thu, 6 May, 2021 at 4:09 PM
Unfortunately, we do not offer a product trial service. However, we do offer a “7-day money-back guarantee” for ALL purchases. We strive to ensure customer ...
Thu, 6 May, 2021 at 3:47 PM
Unfortunately, at this time, we do not offer our products in an actual store. Please be assured your personal information will always be protected and e...
Thu, 6 May, 2021 at 3:52 PM
Please contact us ASAP so we can modify your contact information in our system before it is fulfilled. You can message us or e-mail us at aftersales@ipitaka...
Thu, 6 May, 2021 at 3:48 PM
Please message us ASAP so we can modify your order in our system before it is fulfilled. Please make sure that you include your order number.
Thu, 6 May, 2021 at 3:50 PM
You will immediately receive an order confirmation via e-mail once you have placed an order. After that, you will receive an e-mail/ SMS with a tracking num...
Thu, 6 May, 2021 at 3:50 PM
Yes, you can always cancel your order before your parcel has been shipped out. If it has already been shipped out, you can return the product within 7 d...
Thu, 6 May, 2021 at 3:52 PM
You can leave a note in ‘My Shopping Cart’ before checking out.
Thu, 6 May, 2021 at 3:54 PM