The others (coupons, promo event, mistaken orders)

How do I use a coupon code with PITAKA?
Please enter the coupon code when checking out and make sure that you APPLY it. If this is successful, you should see that your discount has been applied on...
Wed, 17 May, 2017 at 11:48 AM
Will I be notified if there is a promo event?
Yes, you can be notified whenever there is a promo event. The easiest way is to subscribe to our PITAKA newsletter at the bottom of our website. https://ww...
Thu, 9 Apr, 2020 at 9:17 PM
I just missed your promo event; can I still take advantage of your discount?
Unfortunately, if you missed a promo event, then you cannot take advantage of the deal or sales promotion any more.  To ensure that this never happens, plea...
Thu, 9 Apr, 2020 at 9:18 PM
Can I try the product out before I buy it?
Unfortunately, we do not offer a product trial service before purchase. However, we do offer a "7-day money-back guarantee” for ALL purchases. We striv...
Thu, 9 Apr, 2020 at 9:20 PM
I don’t like shopping online. Can I buy a PITAKA product in an actual store?
Unfortunately, at this time, we do not offer our products in an actual store. Please be assured your personal information will always be protected and ever...
Wed, 17 May, 2017 at 11:54 AM
How do I change my delivery address/postal code/phone number once my order has been fulfilled?
Please contact us ASAP so we can modify your contact information in our system before it is fulfilled.  You can message us or email us at aftersales@ipitaka...
Wed, 17 May, 2017 at 11:58 AM
I incorrectly selected the wrong product color/ size/ package, can I change it?
Please message us ASAP so we can modify your order in our system before it is fulfilled. Please make sure that you include your order number.
Wed, 17 May, 2017 at 5:15 PM
What happens after I have placed my order?
You will immediately receive an order confirmation via e-mail once you have placed an order. After that you will receive an email/ SMS with a tracking numbe...
Wed, 17 May, 2017 at 12:03 PM
Can I cancel my order?
Yes, you can always cancel your order before your parcel has been shipped out. If it has already been shipped out, you can return the product within 7 days...
Thu, 9 Apr, 2020 at 9:28 PM
How and where to add the note of your order?
You can leave the note to the place as the marked part shows in the below picture after you chose your items. Notice: All the orders (with postcard)...
Thu, 9 Apr, 2020 at 9:31 PM