Coupons, Promo Events, and Other FAQs

How do I use a coupon code at ipitaka.com?
Please enter the coupon code when checking out and make sure that you select APPLY. If this is successful, you should see that your discount has been applie...
Thu, 6 May, 2021 at 3:44 PM
Will I be notified if there is a promo event?
Yes, you can be notified whenever there is a promo event. The easiest way is to subscribe to our PITAKA newsletter at the bottom of our website.  
Thu, 6 May, 2021 at 4:07 PM
I just missed your promo event, can I still take advantage of your discount?
Unfortunately, if you miss a promo event, you cannot take advantage of the deal or sales promotion. To ensure that you never miss out, please subscribe to t...
Thu, 6 May, 2021 at 4:09 PM
Can I try the product out before I buy it?
Unfortunately, we do not offer a product trial service. However, we do offer a “7-day money-back guarantee” for ALL purchases. We strive to ensure customer ...
Thu, 6 May, 2021 at 3:47 PM
I don’t like shopping online. Can I buy a PITAKA product in an actual store?
Unfortunately, at this time, we do not offer our products in an actual store.   Please be assured your personal information will always be protected and e...
Thu, 6 May, 2021 at 3:52 PM
How do I change my delivery address/postal code/phone number once my order has been fulfilled?
Please contact us ASAP so we can modify your contact information in our system before it is fulfilled. You can message us or e-mail us at aftersales@ipitaka...
Thu, 6 May, 2021 at 3:48 PM
I selected the wrong product color/ size/ package, can I change it?
Please message us ASAP so we can modify your order in our system before it is fulfilled.   Please make sure that you include your order number.
Thu, 6 May, 2021 at 3:50 PM
What happens after I place my order?
You will immediately receive an order confirmation via e-mail once you have placed an order. After that, you will receive an e-mail/ SMS with a tracking num...
Thu, 6 May, 2021 at 3:50 PM
Can I cancel my order?
Yes, you can always cancel your order before your parcel has been shipped out.   If it has already been shipped out, you can return the product within 7 d...
Thu, 6 May, 2021 at 3:52 PM
How and where to add the note of your order?
You can leave a note in ‘My Shopping Cart’ before checking out.  
Thu, 6 May, 2021 at 3:54 PM