Warranty & Return & Exchange

What should I do if I receive the wrong items?
If you received wrong items, please email our aftersales team at aftersales@ipitaka.com with your order number/Backer number and a description of the fault....
Fri, 29 Sep, 2017 at 5:54 PM
What is the warranty of PITAKA New Wallet (PITAKA Wallet UE)?
The PITAKA New Wallet (PITAKA Wallet UE) has a lifetime warranty. The wallet is warranted to be free from defects in materials and craftsmanship under norma...
Fri, 29 Sep, 2017 at 5:57 PM
How do I make a claim?
Please email our aftersales team aftersales@ipitaka.com with your order number/Backer NO and a description of the fault or damage. Supportive photographs/vi...
Fri, 29 Sep, 2017 at 5:58 PM
What should I do if my parcel is lost?
Please email us at aftersales@ipitaka.com or message us ASAP if you think that your parcel is lost or missing.  We will send you a replacement product ASAP ...
Fri, 29 Sep, 2017 at 6:00 PM
How do I claim on my PITAKA warranty?
To make a warranty claim, or if your shipment has arrived damaged or defective, please contact us at aftersales@ipitaka.com for the quickest resolution.
Fri, 29 Sep, 2017 at 6:00 PM
Do I need to pay the shipping costs if I decide that I want to return the wallet?
You don’t have to bear any shipping cost if the wallet is faulty. We will compensate you for the return shipping costs once we have confirmed that the produ...
Fri, 29 Sep, 2017 at 6:02 PM
What should I do if my wallet is damaged or not as advertised when I receive it?
If your item arrives damaged upon delivery, please email our aftersales team at aftersales@ipitaka.com with your order details and a description of the dama...
Fri, 29 Sep, 2017 at 6:04 PM
How do I prepare a return or an exchange?
You can always make a return without any reason within 30 days from the shipping date. If you would like to return or replace the goods after that for a qua...
Fri, 29 Sep, 2017 at 6:07 PM