What should I do if I see “Tracking information received. Shipment not yet picked up by DHL.” when tracking my package with the tracking number provided?

Modified on: Thu, 6 May, 2021 at 3:15 PM

Please wait a few days and recheck the status. It usually means that your package is in the carrier’s warehouse, waiting for the next available flight.


The carrier system only indicates the real status once they have a confirmed flight for packages.


Once you receive the shipping confirmation with the tracking number, your package has actually been shipped out to the carrier.

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