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Galaxy S9/S9+
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Galaxy S8/S8+
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Pixel 2/2 XL
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Mag Series
New MagMount Qi
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MagMount Qi for S9 & S9+
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Cases
iPhone
iPhone 11 & 11R & 11Max
NEW
iPhone Xs & Xs Max & XR
iPhone X
iPhone 8 & 8 Plus
iPhone 7 & 7 Plus
iPhone 6 & 6 Plus
Samsung
Galaxy Note10/Note10+ 4G/5G
NEW
Galaxy S10e/S10/S10+
Galaxy S9/S9+
Galaxy Note 8
Galaxy S8/S8+
Google
Pixel 2/2 XL
Power
Mag Series
New MagMount Qi
NEW
MagMount Qi for S9 & S9+
MagBar
MagDock
Air Series
Air Trio
AirPodPal
Wallet
MagWallet
MagWallet UE
Accessories
MagMount
Adaptors
Tempered Screen Protection Glass
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FAQ
About Payment
7
What is the currency for the prices?
I was charged twice or more for the same one order?
Can I pay cash on delivery?
Can I pay in another currency other than US dollars?
Can I pay using my credit card or PayPal account?
See all 7 articles
About Shipping
14
Does PITAKA offer free shipping?
What is a ODA (out-of-delivery-area) delivery and delivery in remote area?
What should I do if I see "“Tracking information received. Shipment not yet picked up by DHL.”" when tracking my package with the tracking number provided?
What should I do if I see "No result found for your DHL query. Please try again." when tracking my package with the tracking number provided?
When will my order be shipped once I place the order?
See all 14 articles
Warranty & Return & Exchange
11
What should I do if I receive a wrong product?
What is the warranty of a PITAKA MagCase?
How do I make a claim?
What is the warranty of a PITAKA MagWallet?
What should I do if my parcel is lost?
See all 11 articles
The others (coupons, promo event, mistaken orders)
10
How do I use a coupon code with PITAKA?
Will I be notified if there is a promo event?
I just missed your promo event; can I still take advantage of your discount?
Can I try the product out before I buy it?
I don’t like shopping online. Can I buy a PITAKA product in an actual store?
See all 10 articles
About Products
8
Does the MagCase support Apple Pay?
Will the PITAKA MagCase interfere the wireless charging on Galaxy S7 edge/S8, iPhone X/8?
Will MagCase work with an existing magnetic mount without adhering a metal plate to the back of the case?
Will your MagCase protect the phone from cracking when it falls? How much drop protection would MagCase have? Has it been tested at all for that?
Will you guys be making colored options for iPhone 8/X MagCase, if so, when will them be released?
See all 8 articles
Knowledge Base
About PITAKA MagCase
10
What makes PITAKA MagCases so special?
What is aramid fiber? Why do PITAKA use this for it’s for phone cases?
What is 3D grip?
What are the differences between aramid fiber and carbon fiber?
Is it the lightest, thinnest phone case in the world?
See all 10 articles
About PITAKA MagWallet
5
What makes the PITAKA MagWallet so special?
What is carbon fiber? Why do PITAKA use this for it’s MagWallet?
What is the capacity of your MagWallet?
I don’t have so many cards to take. Can I just buy two or three layers?
Does the standard 6 cards wallet include a money clip/extra layer/box layer?
How To
5
How to play with PITAKA MagWallet
how to put on or remove PITAKA MagCase
How to put coins in the PITAKA MagWallet
What else can you carry with PITAKA MagWallet
How to install the anti-degaussing module to keep the magnetic stripe cards protected?
Kickstarter FAQ
About Shipment
3
Does PITAKA offer a tracking NO. for my order? How can I get it?
How do I know whether my order has been shipped out?
When will my order be shipped out?
About Survey
3
It seems that I have not completed the survey. Is it too late to submit my shipping information?
How can I confirm my order?
Can I update my shipping information? And who should I contact?
Warranty & Return & Exchange
4
What should I do if I receive the wrong items?
What is the warranty of MagDock /MagDock Pro/MagPad/Charging Cable/Adapter?
What is the warranty of the free MagCase / MagCase Pro?
I can not find the charger with the right feet for my country. Will you produce the right one other than the current five adapters?
Others
2
Is it possible for me to purchase more add-ons? What can I do to purchase more?
Is it possible for me to modify my order? For example: I want to change the Money Clip to the Box Layer. What should I do then?
IndieGoGo FAQ
About Shipment
3
When will my order be shipped out?
How do I know whether my order has been shipped out?
Does PITAKA offer a tracking NO. for my order? How can I get it?
About Perk
1
There is no perk meeting my need. What should I do?
Warranty & Return & Exchange
3
What should I do if I receive the wrong items?
What is the warranty of MagDock /MagDock Pro/MagPad/Charging Cable/Adapter?
I can not find the charger with the right feet for my country. Will you produce the right one other than the current five adapters?
