About Payment 8

• What currency do you use?
• I was charged twice for the same order, what should I do?
• Can I pay cash on delivery?
• Can I pay in another currency other than US dollars?
• Can I pay using my credit card, PayPal, or ApplePay?

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About Shipping 14

• Does PITAKA offer free shipping?
• What are ODA (out-of-delivery-area) delivery and delivery to remote areas?
• What should I do if I see “Tracking information received. Shipment not yet picked up by DHL.” when tracking my package with the tracking number provided?
• What should I do if I see “No result found for your DHL query. Please try again.” when tracking my package with the tracking number provided?
• When will my order be shipped?

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Warranty, Returns, and Exchanges FAQs 11

• What should I do if I receive the wrong product?
• What is the warranty period of a PITAKA MagEZ Case/MagEZ Case Pro/Air Case?
• How do I make a claim?
• What is the warranty of the PITAKA MagEZ Wallet?
• What should I do if my parcel is lost?

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Coupons, Promo Events, and Other FAQs 10

• How do I use a coupon code at ipitaka.com?
• Will I be notified if there is a promo event?
• I just missed your promo event, can I still take advantage of your discount?
• Can I try the product out before I buy it?
• I don’t like shopping online. Can I buy a PITAKA product in an actual store?

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About Products 5

• Does the MagEZ Case support Apple Pay?
• Will the PITAKA MagEZ Case interfere with the wireless charging on the Galaxy S/Note Series or iPhone X/8/XS/11 Series?
• Will the MagEZ Case work with a non MagEZ magnetic mount?
• Will the MagEZ Case protect my phone from cracking when it falls?
• What are the differences between MagEZ Wallet and MagEZ Wallet UE?

About PITAKA MagEZCase/MagEZCase Pro/AirCase 12

• What makes PITAKA MagEZCases so special?
• What is aramid fiber? Why do PITAKA use this for it’s for phone cases?
• What is 3D grip?
• What are the differences between aramid fiber and carbon fiber?
• Is it the lightest, thinnest phone case in the world?

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About PITAKA MagEZWallet 5

• What makes the PITAKA MagEZWallet so special?
• What is carbon fiber? Why do PITAKA use this for it’s MagEZWallet?
• What is the capacity of your MagEZWallet?
• I don’t have so many cards to take. Can I just buy two or three layers?
• Does the standard 6 cards wallet include a money clip/extra layer/box layer?

How To 5

• How to play with PITAKA MagEZWallet
• how to put on or remove PITAKA MagEZCase
• How to put coins in the PITAKA MagEZWallet
• What else can you carry with PITAKA MagEZWallet
• How to install the anti-degaussing module to keep the magnetic stripe cards protected?

About PITAKA MagDock & MagDock Pro 8

• What should I do when my MagDock Pro cannot connect to the PITAKA App?
• What should I do when my MagPad doesn’t charge my phone?
• What should I do when my phone is charging slowly and it will not charge over 80% (It shows it’s charging, the percentage of power does not change)
• What should I do when my phone charging is intermittent?
• What should I do when my watch is extremely hot during charging?

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About PITAKA AirOmni 11

• Can I use the Air Omni to charge a MacBook Pro?
• Can I use the power adapter for Air Quad to charge Air Omni?
• Does the travel pouch hold the power supply？
• Is the Apple Watch charger compatible with Samsung Galaxy Watch?
• Can I adjust the height of the convertible charging connector? Does it support devices in cases?

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Shipping and Tracking of iPad Pro 2022 3

• When will my order be shipped?
• How to track my order?
• How long is the shipping time frame?

Product Help of iPad Pro 2022 8

• Could you please introduce the available color version of this MagEZ Case for iPad Pro 2022?
• What products are this MagEZ Case for iPad Pro 2022 compatible with?
• Can you tell me the material of this MagEZ Case for iPad Pro 2022?
• Can I get the discount for the MagEZ Case for iPad 2022? I am a new customer.
• What are the new features about the MagEZ Case Pro for iPad Pro 2022?

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After-sales 2

• What’s the warranty?
• How to start a return for refund or exchange?