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FAQ
About Payment
8
What is the currency for the prices?
I was charged twice or more for the same one order?
Can I pay cash on delivery?
Can I pay in another currency other than US dollars?
Can I pay using my credit card or PayPal account or ApplePay/Google Pay?
See all 8 articles
About Shipping
14
Does PITAKA offer free shipping?
What is a ODA (out-of-delivery-area) delivery and delivery in remote area?
What should I do if I see "“Tracking information received. Shipment not yet picked up by DHL.”" when tracking my package with the tracking number provided?
What should I do if I see "No result found for your DHL query. Please try again." when tracking my package with the tracking number provided?
When will my order be shipped once I place the order?
See all 14 articles
Warranty & Return & Exchange
11
What should I do if I receive a wrong product?
What is the warranty of a PITAKA MagEZCase/MagEZCase Pro/AirCase?
How do I make a claim?
What is the warranty of a PITAKA MagEZWallet?
What should I do if my parcel is lost?
See all 11 articles
The others (coupons, promo event, mistaken orders)
10
How do I use a coupon code with PITAKA?
Will I be notified if there is a promo event?
I just missed your promo event; can I still take advantage of your discount?
Can I try the product out before I buy it?
I don’t like shopping online. Can I buy a PITAKA product in an actual store?
See all 10 articles
About Products
5
Does the MagEZCase support Apple Pay?
Will the PITAKA MagEZCase interfere the wireless charging on Galaxy S/Note series, iPhone X/8/XS/11 series?
Will MagEZCase work with an existing magnetic mount without adhering a metal plate to the back of the case?
Will your MagEZCase protect the phone from cracking when it falls? How much drop protection would MagEZCase have? Has it been tested at all for that?
What are the differences between MagEZWallet and MagEZWallet UE?
Knowledge Base
About PITAKA MagEZCase/MagEZCase Pro/AirCase
12
What makes PITAKA MagEZCases so special?
What is aramid fiber? Why do PITAKA use this for it’s for phone cases?
What is 3D grip?
What are the differences between aramid fiber and carbon fiber?
Is it the lightest, thinnest phone case in the world?
See all 12 articles
About PITAKA MagEZWallet
5
What makes the PITAKA MagEZWallet so special?
What is carbon fiber? Why do PITAKA use this for it’s MagEZWallet?
What is the capacity of your MagEZWallet?
I don’t have so many cards to take. Can I just buy two or three layers?
Does the standard 6 cards wallet include a money clip/extra layer/box layer?
How To
5
How to play with PITAKA MagEZWallet
how to put on or remove PITAKA MagEZCase
How to put coins in the PITAKA MagEZWallet
What else can you carry with PITAKA MagEZWallet
How to install the anti-degaussing module to keep the magnetic stripe cards protected?
About PITAKA MagDock & MagDock Pro
8
What should I do when my MagDock Pro cannot connect to the PITAKA App?
What should I do when my MagPad doesn’t charge my phone?
What should I do when my phone is charging slowly and it will not charge over 80% (It shows it’s charging, the percentage of power does not change)
What should I do when my phone charging is intermittent?
What should I do when my watch is extremely hot during charging?
See all 8 articles
About PITAKA AirOmni
11
Can I use the Air Omni to charge a MacBook Pro?
Can I use the power adapter for Air Quad to charge Air Omni?
Does the travel pouch hold the power supply？
Is the Apple Watch charger compatible with Samsung Galaxy Watch?
Can I adjust the height of the convertible charging connector? Does it support devices in cases?
See all 11 articles
