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MagCase
for iPhone Xs & Xs Max & XR
NEW
for iPhone X
for iPhone 8 & 8 Plus
for iPhone 7 & 7 Plus
for iPhone 6 & 6 Plus
for Galaxy S9 & S9+
for Galaxy Note8
for Galaxy S8 & S8+
for Google Pixel 2 & 2 XL
MagWallet
MagWallet Carbon
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MagMount
MagMount
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FAQ
About Payment
7
What is the currency for the prices?
I was charged twice or more for the same one order?
Can I pay cash on delivery?
Can I pay in another currency other than US dollars?
Can I pay using my credit card or PayPal account?
See all 7 articles
About Shipping
14
Does PITAKA offer free shipping?
What is a ODA (out-of-delivery-area) delivery and delivery in remote area?
What should I do if I see "“Tracking information received. Shipment not yet picked up by DHL.”" when tracking my package with the tracking number provided?
What should I do if I see "No result found for your DHL query. Please try again." when tracking my package with the tracking number provided?
When will my order be shipped once I place the order?
See all 14 articles
Warranty & Return & Exchange
11
What should I do if I receive a wrong product?
What is the warranty of a PITAKA MagCase?
How do I make a claim?
What is the warranty of a PITAKA MagWallet?
What should I do if my parcel is lost?
See all 11 articles
The others (coupons, promo event, mistaken orders)
10
How do I use a coupon code with PITAKA?
Will I be notified if there is a promo event?
I just missed your promo event; can I still take advantage of your discount?
Can I try the product out before I buy it?
I don’t like shopping online. Can I buy a PITAKA product in an actual store?
See all 10 articles
About Products
8
Does the MagCase support Apple Pay?
Will the PITAKA MagCase interfere the wireless charging on Galaxy S7 edge/S8, iPhone X/8?
Will MagCase work with an existing magnetic mount without adhering a metal plate to the back of the case?
Will your MagCase protect the phone from cracking when it falls? How much drop protection would MagCase have? Has it been tested at all for that?
Will you guys be making colored options for iPhone 8/X MagCase, if so, when will them be released?
See all 8 articles
Knowledge Base
About PITAKA MagCase
10
What makes PITAKA MagCases so special?
What is aramid fiber? Why do PITAKA use this for it’s for phone cases?
What is 3D grip?
What are the differences between aramid fiber and carbon fiber?
Is it the lightest, thinnest phone case in the world?
See all 10 articles
About PITAKA MagWallet
6
What makes the PITAKA MagWallet so special?
What is carbon fiber? Why do PITAKA use this for it’s MagWallet?
What is the capacity of your MagWallet?
I don’t have so many cards to take. Can I just buy two or three layers?
Does the standard 6 cards wallet include a money clip/extra layer/box layer?
See all 6 articles
How To
5
How to play with PITAKA MagWallet
how to put on or remove PITAKA MagCase
How to put coins in the PITAKA MagWallet
What else can you carry with PITAKA MagWallet
How to install the anti-degaussing module to keep the magnetic stripe cards protected?
Kickstarter FAQ
About Shipment
3
When will my order be shipped?
How do I know my order has been shipped or not?
Does PITAKA offer a tracking NO for my order? How can I get it?
About Engraving
3
I can’t find anywhere to submit my engraving, what should I do?
I don't need engraving though I pledged for the Splurge Edition. Can I keep my wallet plain?
Can I modify my engraving?
About Survey
5
It seems that I have already missed the survey. Is it too late to submit my shipment information?
Can I update my shipment information? And who should I contact?
I have already submitted my information via Pledge Manager. Why I was contacted and asked to submit my information again?
I have submitted my shipment information and I have confirmed it. Why you keep sending reminders?
I just want to confirm my order again. Who should I contact?
Warranty & Return & Exchange
8
What should I do if I receive the wrong items?
What is the warranty of PITAKA New Wallet (PITAKA Wallet UE)?
How do I make a claim?
What should I do if my parcel is lost?
How do I claim on my PITAKA warranty?
See all 8 articles
Others
2
Is it possible for me to purchase more add-ons? What can I do to purchase more?
Is it possible for me to modify my order? For example: I want to change the Money Clip to the Box Layer. What should I do then?
IndieGoGo FAQ
About Shipment
5
When will my order be shipped?
Can I update my shipment information? And who should I contact?
How do I know my order has been shipped or not?
Does PITAKA offer a tracking NO for my order? How can I get it?
I failed to find any information via the tracking number you offered. Why this happened? And how can I track my package?
About Engraving
3
I purchased PITAKA New Wallet on IndieGoGo and I want to customize my wallet, but I can’t find anywhere to do it, what should I do?
I have purchased PITAKA New Wallet on IndieGoGo. Do I need to make extra payment to customize my wallet?
Can I modify my engraving?
About Perk
1
There is no perk meeting my need. What should I do?
