About PITAKA MagDock & MagDock Pro

What should I do when my MagDock Pro cannot connect to the PITAKA App?
Make sure you have registered APP account Program disconnection is possible to happen due to the difference in the network environment of different custome...
Fri, 6 Sep, 2019 at 8:43 AM
What should I do when my MagPad doesn’t charge my phone?
This occurred to MagPad isn’t connected with the MagDock properly , try to reconnect MagPad and MagDock Pro.
Fri, 6 Sep, 2019 at 8:44 AM
What should I do when my phone is charging slowly and it will not charge over 80% (It shows it’s charging, the percentage of power does not change)
Your phone can be automatically recovered due to Apple products’ self-protection (over-temperature, over current protection) .Check https://www.ipitaka.com/...
Fri, 6 Sep, 2019 at 8:48 AM
What should I do when my phone charging is intermittent?
Make sure the charging system of your phone is normal and confirm your phone is placed in the correct position. Your phone can be automatically recovered du...
Fri, 6 Sep, 2019 at 8:49 AM
What should I do when my watch is extremely hot during charging?
As we all know, since wireless charging will have more energy loss than wired charging, a certain degree of heat will occur on any wireless charging device....
Fri, 6 Sep, 2019 at 8:51 AM
What should I do when my Apple watch is intermittent during the charging process?
There're chances of intermittent during charging since inductive wireless charging is very sensitive to ambient conditions and positions. Normally modu...
Fri, 6 Sep, 2019 at 8:57 AM
What should I do when MagDock pro is not charging for the first time I received it?
Although MagDock Pro is shipped with a certain amount of power inside from the factory, we are unable to determine the specific power when you use it the fi...
Fri, 6 Sep, 2019 at 8:59 AM
I can't turn on MagDock pro when pressing the bottom button - the green light does not on, 4 white lights gradually light up and then turn off, what should I do?
Any electronic device has its own boot program settings. Please double press the button twice when the white light is running (The device tests itself at bo...
Fri, 6 Sep, 2019 at 9:00 AM