PITAKA Help Center

About PITAKA MagEZCase/MagEZCase Pro/AirCase 13

• What makes PITAKA MagEZCases so special?
• What is aramid fiber? Why do PITAKA use this for it’s for phone cases?
• What is 3D grip?
• What are the differences between aramid fiber and carbon fiber?
• Is it the lightest, thinnest phone case in the world?

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About PITAKA MagEZWallet 5

• What makes the PITAKA MagEZWallet so special?
• What is carbon fiber? Why do PITAKA use this for it’s MagEZWallet?
• What is the capacity of your MagEZWallet?
• I don’t have so many cards to take. Can I just buy two or three layers?
• Does the standard 6 cards wallet include a money clip/extra layer/box layer?

How To 5

• How to play with PITAKA MagEZWallet
• how to put on or remove PITAKA MagEZCase
• How to put coins in the PITAKA MagEZWallet
• What else can you carry with PITAKA MagEZWallet
• How to install the anti-degaussing module to keep the magnetic stripe cards protected?

About PITAKA MagDock & MagDock Pro 8

• What should I do when my MagDock Pro cannot connect to the PITAKA App?
• What should I do when my MagPad doesn’t charge my phone?
• What should I do when my phone is charging slowly and it will not charge over 80% (It shows it’s charging, the percentage of power does not change)
• What should I do when my phone charging is intermittent?
• What should I do when my watch is extremely hot during charging?

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About PITAKA AirOmni 11

• Can I use the Air Omni to charge a MacBook Pro?
• Can I use the power adapter for Air Quad to charge Air Omni?
• Does the travel pouch hold the power supply？
• Is the Apple Watch charger compatible with Samsung Galaxy Watch?
• Can I adjust the height of the convertible charging connector? Does it support devices in cases?

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