Warranty & Return & Exchange

What should I do if I receive a wrong product?
If you received a wrong product, please email our aftersales team aftersales@ipitaka.com with your order number and a description of the fault(along with th...
Thu, 9 Apr, 2020 at 5:49 PM
What is the warranty of a PITAKA MagEZCase/MagEZCase Pro/AirCase?
This warranty term covers all PITAKA MagEZCase/MagEZCase Pro/AirCase.  All PITAKA Cases are warranted to be free from defects in material and workmanship fo...
Thu, 9 Apr, 2020 at 5:51 PM
How do I make a claim?
Please email our aftersales team aftersales@ipitaka.com with your order number and a description of the fault or damage. Supportive photographs/videos will ...
Thu, 9 Apr, 2020 at 5:54 PM
What is the warranty of a PITAKA MagEZWallet?
The PITAKA MagEZWallet carbon has a lifetime warranty.  The wallet is warranted to be free from defects in materials and craftsmanship under normal use for...
Thu, 9 Apr, 2020 at 5:59 PM
What should I do if my parcel is lost?
If you find in the tracking link that the parcel shows been delivered but actually you have not received it,  please figure out if there is any possibility ...
Thu, 9 Apr, 2020 at 6:11 PM
How do I claim on my PITAKA warranty?
To make a warranty claim, or if your shipment has arrived damaged or defective, please contact us at aftersales@ipitaka.com for the quickest resolution.
Mon, 18 Sep, 2017 at 5:35 PM
What should I do if my MagEZCase/tempered screen protector/MagEZWallet is damaged or not as advertised when I receive it?
If your item arrives damaged upon delivery, please email our aftersales team at aftersales@ipitaka.com with your order details and a description of the dama...
Thu, 9 Apr, 2020 at 7:22 PM
Do I need to pay the shipping costs if I decide that I want to return the goods?
You will never need to bear any shipping cost if the product is faulty.  We will compensate you for the return shipping costs once we have confirmed that th...
Wed, 17 May, 2017 at 10:24 AM
The extra protective ring of my phone case has cracked. Can I get a replacement?
Yes, you can get it replaced if your phone case is within the 2 months warranty period.  You can email our aftersales team at aftersales@ipitaka.com with yo...
Wed, 17 May, 2017 at 10:26 AM
How do I prepare a return or an exchange?
All items may be returned or exchanged within 7 days from when it was delivered, PITAKA owns a Return Merchandise Authorization. You will only pay for retur...
Thu, 9 Apr, 2020 at 9:14 PM