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Warranty & Return & Exchange

What should I do if I receive a wrong product?
If you received a wrong product, please email our aftersales team aftersales@ipitaka.com with your order number and a description of the fault. We will then...
Wed, 22 Nov, 2017 at 4:52 PM
What is the warranty of a PITAKA MagCase?
This warranty term covers all PITAKA MagCase.  All PITAKA MagCases are warranted to be free from defects in material and workmanship for 2 months from the d...
Tue, 19 Sep, 2017 at 11:30 AM
How do I make a claim?
Please email our aftersales team aftersales@ipitaka.com with your order number and a description of the fault or damage. Supportive photographs/videos will ...
Wed, 22 Nov, 2017 at 4:55 PM
What is the warranty of a PITAKA MagWallet?
The PITAKA MagWallet carbon has a lifetime warranty, while the MagWallet aluminium has a 12-month long warranty.  The wallet is warranted to be free from d...
Wed, 22 Nov, 2017 at 5:00 PM
What should I do if my parcel is lost?
Please message us or email us at aftersales@ipitaka.com ASAP if you think that your parcel is lost or missing.  We will send you a replacement product ASAP ...
Wed, 22 Nov, 2017 at 5:01 PM
How do I claim on my PITAKA warranty?
To make a warranty claim, or if your shipment has arrived damaged or defective, please contact us at aftersales@ipitaka.com for the quickest resolution.
Mon, 18 Sep, 2017 at 5:35 PM
What should I do if my MagCase/tempered screen protector/MagWallet is damaged or not as advertised when I receive it?
If your item arrives damaged upon delivery, please email our aftersales team at aftersales@ipitaka.com with your order details and a description of the dama...
Tue, 19 Sep, 2017 at 11:33 AM
Do I need to pay the shipping costs if I decide that I want to return the goods?
You will never need to bear any shipping cost if the product is faulty.  We will compensate you for the return shipping costs once we have confirmed that th...
Wed, 17 May, 2017 at 10:24 AM
The extra protective ring of my phone case has cracked. Can I get a replacement?
Yes, you can get it replaced if your phone case is within the 2 months warranty period.  You can email our aftersales team at aftersales@ipitaka.com with yo...
Wed, 17 May, 2017 at 10:26 AM
How do I prepare a return or an exchange?
You can always make a return without any reason within 30 days from the shipping date on http://returns.ipitaka.com/.   If you would like to return or repl...
Wed, 22 Nov, 2017 at 5:04 PM