Warranty, Returns, and Exchanges FAQs
If you received the wrong product, please email our aftersales team aftersales@ipitaka.com with the following: Your order number. A description of the...
Thu, 6 May, 2021 at 3:28 PM
The warranty period for all PITAKA phone cases is 2 months from the day of purchase. The warranty is valid only with an order number and matching email ...
Thu, 6 May, 2021 at 4:10 PM
Please email our aftersales team aftersales@ipitaka.com with your order number and a description of the fault or damage. Supportive photographs/videos will ...
Thu, 9 Apr, 2020 at 5:54 PM
The PITAKA carbon fiber wallet has a lifetime warranty. Warranty is warranted to be free from defects in materials and craftsmanship under normal use fo...
Thu, 6 May, 2021 at 3:34 PM
If your tracking link states that your parcel has been delivered, but you have not received it, please file a complaint with your local courier and provide ...
Thu, 6 May, 2021 at 3:35 PM
To make a warranty claim, or if your shipment has arrived damaged or defective, please contact us at aftersales@ipitaka.com for the quickest resolution.
Thu, 6 May, 2021 at 3:36 PM
If your item arrives damaged, please email our aftersales team at aftersales@ipitaka.com with your order details and a description of the damage and support...
Thu, 6 May, 2021 at 3:37 PM
You will never need to bear any shipping cost if the product is faulty. We will compensate you for the return shipping costs once we have confirmed that the...
Thu, 6 May, 2021 at 3:38 PM
Yes, you can get it replaced if your phone case is within the 2 months warranty period. You can email our aftersales team at aftersales@ipitaka.com with you...
Thu, 6 May, 2021 at 3:39 PM
To claim a return or exchange, please first email us (aftersales@ipitaka.com) to file a claim. Please include your PO number, name, address, and phone numbe...
Thu, 6 May, 2021 at 3:41 PM