PITAKA Help Center

About Payment 8

• What currency do you use?
• I was charged twice for the same order, what should I do?
• Can I pay cash on delivery?
• Can I pay in another currency other than US dollars?
• Can I pay using my credit card, PayPal, or ApplePay?

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About Shipping 14

• Does PITAKA offer free shipping?
• What are ODA (out-of-delivery-area) delivery and delivery to remote areas?
• What should I do if I see “Tracking information received. Shipment not yet picked up by DHL.” when tracking my package with the tracking number provided?
• What should I do if I see “No result found for your DHL query. Please try again.” when tracking my package with the tracking number provided?
• When will my order be shipped?

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Warranty, Returns, and Exchanges FAQs 11

• What should I do if I receive the wrong product?
• What is the warranty period of a PITAKA MagEZ Case/MagEZ Case Pro/Air Case?
• How do I make a claim?
• What is the warranty of the PITAKA MagEZ Wallet?
• What should I do if my parcel is lost?

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Coupons, Promo Events, and Other FAQs 10

• How do I use a coupon code at ipitaka.com?
• Will I be notified if there is a promo event?
• I just missed your promo event, can I still take advantage of your discount?
• Can I try the product out before I buy it?
• I don’t like shopping online. Can I buy a PITAKA product in an actual store?

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About Products 5

• Does the MagEZ Case support Apple Pay?
• Will the PITAKA MagEZ Case interfere with the wireless charging on the Galaxy S/Note Series or iPhone X/8/XS/11 Series?
• Will the MagEZ Case work with a non MagEZ magnetic mount?
• Will the MagEZ Case protect my phone from cracking when it falls?
• What are the differences between MagEZ Wallet and MagEZ Wallet UE?