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Solution home
FAQ
About Payment
8
What is the currency for the prices?
I was charged twice or more for the same one order?
Can I pay cash on delivery?
Can I pay in another currency other than US dollars?
Can I pay using my credit card or PayPal account or ApplePay/Google Pay?
See all 8 articles
About Shipping
14
Does PITAKA offer free shipping?
What is a ODA (out-of-delivery-area) delivery and delivery in remote area?
What should I do if I see "“Tracking information received. Shipment not yet picked up by DHL.”" when tracking my package with the tracking number provided?
What should I do if I see "No result found for your DHL query. Please try again." when tracking my package with the tracking number provided?
When will my order be shipped once I place the order?
See all 14 articles
Warranty & Return & Exchange
11
What should I do if I receive a wrong product?
What is the warranty of a PITAKA MagEZCase/MagEZCase Pro/AirCase?
How do I make a claim?
What is the warranty of a PITAKA MagEZWallet?
What should I do if my parcel is lost?
See all 11 articles
The others (coupons, promo event, mistaken orders)
10
How do I use a coupon code with PITAKA?
Will I be notified if there is a promo event?
I just missed your promo event; can I still take advantage of your discount?
Can I try the product out before I buy it?
I don’t like shopping online. Can I buy a PITAKA product in an actual store?
See all 10 articles
About Products
5
Does the MagEZCase support Apple Pay?
Will the PITAKA MagEZCase interfere the wireless charging on Galaxy S/Note series, iPhone X/8/XS/11 series?
Will MagEZCase work with an existing magnetic mount without adhering a metal plate to the back of the case?
Will your MagEZCase protect the phone from cracking when it falls? How much drop protection would MagEZCase have? Has it been tested at all for that?
What are the differences between MagEZWallet and MagEZWallet UE?
