iPhone 8 & 8 Plus
iPhone 7 & 7 Plus
iPhone 6 & 6 Plus
Galaxy S9 & S9+
Galaxy S8 & S8+
Galaxy S7 edge
Google Pixel 2 & 2 XL
What is PITAKA?
for iPhone X
for iPhone 8 & 8 Plus
for iPhone 7 & 7 Plus
for iPhone 6 & 6 Plus
for Galaxy S9 & S9+
for Galaxy Note8
for Galaxy S8 & S8+
for Galaxy S7 edge
for Google Pixel 2 & 2 XL
What is PITAKA?
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New support ticket
Check ticket status
What is the currency for the prices?
I was charged twice or more for the same one order?
Can I pay cash on delivery?
Can I pay in another currency other than US dollars?
Can I pay using my credit card or PayPal account?
See all 7 articles
Does PITAKA offer free shipping?
What is a ODA (out-of-delivery-area) delivery and delivery in remote area?
What should I do if I see "“Tracking information received. Shipment not yet picked up by DHL.”" when tracking my package with the tracking number provided?
What should I do if I see "No result found for your DHL query. Please try again." when tracking my package with the tracking number provided?
When will my order be shipped once I place the order?
See all 14 articles
Warranty & Return & Exchange
What should I do if I receive a wrong product?
What is the warranty of a PITAKA MagCase?
How do I make a claim?
What is the warranty of a PITAKA MagWallet?
What should I do if my parcel is lost?
See all 11 articles
The others (coupons, promo event, mistaken orders)
How do I use a coupon code with PITAKA?
Will I be notified if there is a promo event?
I just missed your promo event; can I still take advantage of your discount?
Can I try the product out before I buy it?
I don’t like shopping online. Can I buy a PITAKA product in an actual store?
See all 9 articles
Does the MagCase support Apple Pay?
Will the PITAKA MagCase interfere the wireless charging on Galaxy S7 edge/S8, iPhone X/8?
Will MagCase work with an existing magnetic mount without adhering a metal plate to the back of the case?
Will your MagCase protect the phone from cracking when it falls? How much drop protection would MagCase have? Has it been tested at all for that?
Why do I need to wait for the PITAKA iPhone 8/8+ MagCase when Apple says that iPhone 7/7+ cases will fit the iPhone8/8+? What’s the difference between them?
See all 8 articles