About Payment 7

• What is the currency for the prices?
• I was charged twice or more for the same one order?
• Can I pay cash on delivery?
• Can I pay in another currency other than US dollars?
• Can I pay using my credit card or PayPal account?

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About Shipping 14

• Does PITAKA offer free shipping?
• What is a ODA (out-of-delivery-area) delivery and delivery in remote area?
• What should I do if I see "“Tracking information received. Shipment not yet picked up by DHL.”" when tracking my package with the tracking number provided?
• What should I do if I see "No result found for your DHL query. Please try again." when tracking my package with the tracking number provided?
• When will my order be shipped once I place the order?

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Warranty & Return & Exchange 11

• What should I do if I receive a wrong product?
• What is the warranty of a PITAKA MagCase?
• How do I make a claim?
• What is the warranty of a PITAKA MagWallet?
• What should I do if my parcel is lost?

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The others (coupons, promo event, mistaken orders) 10

• How do I use a coupon code with PITAKA?
• Will I be notified if there is a promo event?
• I just missed your promo event; can I still take advantage of your discount?
• Can I try the product out before I buy it?
• I don’t like shopping online. Can I buy a PITAKA product in an actual store?

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About Products 7

• Does the MagCase support Apple Pay?
• Will the PITAKA MagCase interfere the wireless charging on Galaxy S7 edge/S8, iPhone X/8?
• Will MagCase work with an existing magnetic mount without adhering a metal plate to the back of the case?
• Will your MagCase protect the phone from cracking when it falls? How much drop protection would MagCase have? Has it been tested at all for that?
• Will you guys be making colored options for iPhone 8/X MagCase, if so, when will them be released?

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