About Shipping

Does PITAKA offer free shipping?
We free ship worldwide for all orders over $30 with an express shipping service in most conditions. However, if your delivery is defined to be in an ODA are...
Wed, 22 Nov, 2017 at 3:18 PM
What is a ODA (out-of-delivery-area) delivery and delivery in remote area?
ODA is shorten for out-of-delivery area, and same as the delivery in remote area, where are difficult to reach(e.g. islands, ski areas, military operation a...
Wed, 22 Nov, 2017 at 3:20 PM
What should I do if I see "“Tracking information received. Shipment not yet picked up by DHL.”" when tracking my package with the tracking number provided?
Please wait for more days to check the status again. This means your package is in the Carrier’s warehouse, waiting for the next available flight to go. The...
Wed, 22 Nov, 2017 at 3:50 PM
What should I do if I see "No result found for your DHL query. Please try again." when tracking my package with the tracking number provided?
Please contact us if you see this. This means your package was stuck in the warehouse of the carrier for some unknown reasons, which may include but not ...
Wed, 22 Nov, 2017 at 3:52 PM
When will my order be shipped once I place the order?
We will ship your goods within 24 business hours after receiving your order unless there's a force majeure. However, if you have requested a customized...
Sat, 2 Dec, 2017 at 4:41 PM
Do you offer a worldwide shipping service?
Yes, PITAKA is and will always offer a worldwide shipping service unless the carrier refuses the shipping for some of the areas, e.g. military operation are...
Wed, 22 Nov, 2017 at 4:15 PM
How long will the delivery take?
Normally you can get the item within 2-5 business days after the shipment has been arranged.  However, the transit time for ODA (out of the delivery area) ...
Wed, 22 Nov, 2017 at 3:55 PM
Where will my order be shipped from?
Normally your order will be shipped from the nearest warehouse to your location to ensure you can receive it within the shortest time. Please note that PIT...
Wed, 22 Nov, 2017 at 3:57 PM
Will I be charged for customs duties or import taxes?
No, in most of the situations, you won't be charged for importing taxes or customs fees because we ship directly to you from a warehouse where all the ...
Wed, 17 May, 2017 at 10:57 AM
Will I be notified about the tracking number after my package has shipped?
Yes, once your item is fulfilled, you will be notified with a tracking number either by Email or SMS. It may take up to 24~48 hours for the tracking number ...
Wed, 22 Nov, 2017 at 3:58 PM